Privacy Policy

Last updated: 25 April 2026 

Richards Bay Laundry Pickup respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you contact us through this website, WhatsApp, phone, or any online advert.

1. Information we collect

When you contact us, we may collect:

• Your name

• Your phone number

• Your WhatsApp message

• Your pickup or delivery area

• Details about the laundry service you need

• Any information you choose to send us

We may also collect basic website and advertising information such as page visits, clicks, device type, and traffic source through tools such as Google Ads, Google Analytics, or similar tracking tools.

2. How we use your information

We use your information to:

• Respond to your enquiry

• Arrange or help arrange laundry pickup and delivery

• Send your enquiry to a suitable local laundry service provider

• Follow up about your request

• Improve our website and advertising

• Measure which adverts bring real customer enquiries

3. Sharing your information

Richards Bay Laundry Pickup may share your enquiry details with a local laundry service provider so they can contact you and assist with your laundry request.

We do not sell your personal information.

4. WhatsApp communication

If you contact us through WhatsApp, your messages are handled through WhatsApp. WhatsApp may process your data according to its own privacy policy.

5. Cookies and tracking

This website may use cookies or tracking tools from Google and other platforms to understand website traffic, measure adverts, and improve our service.

You can manage cookies through your browser settings.

6. Data protection

We take reasonable steps to protect your personal information and only keep it for as long as needed to handle your enquiry, follow up, or meet legal/business record requirements.

7. Your rights

You may ask us to:

• Confirm what personal information we have about you

• Correct your information

• Delete your information where legally allowed

• Stop contacting you

8. Contact us

For privacy questions, contact:

Richards Bay Laundry Pickup
Email: richardsbaylaundry@gmail.com
WhatsApp: 0652859047